Service

Finding service information on Damixa’s mixer taps is now only a mouse click away. Most of the information on the products, such as spare part drawings, installation manuals, dimension drawings, etc. can be found under each product.

By using the search function on the frontpage you can choose if you are looking for products within Kitchen or Bathroom. Then the type, such as 1-handle Mixers, 2-handle Mixers etc.

When you have found the product you are looking for, you will see a section over the product photo called "Technical Information". If you click on this it will show all the drawings and guides available for this specific product. It is possible either to view them directly on this page or download them.

Important information!

Damixa takes care of product defects through installers and professionel plumbers. If you as a private customer have a problem with a Damixa product, please contact the installer or the shop where it was bought. For further details please read the section on "Guarentee" that can also be found here on the website.

Frequently Asked Questions

 

Question 1:
I am wondering how long the guarantee period for my product is?

Answer 1:
Damixa promises 5 years guarantee on leakage and 2 years guarantee if the product has a defect. Please see our full Guarantee terms in this service menu of the website, under the title Guarantee.

Question 2:
My mixer tap does not seem to be working correctly, who can I contact and what should I do?

Answer 2:
There could be several reasons why your mixer tap does not work correctly – it could be due to incorrect installation.

It is always a good idea to contact the place where you bought your product. They will advise you about the guarantee and guide you about what to do next. Alternatively contact your nearest Damixa Service Agent.

Question 3:
My thermostat only seems to be able to supply cold water, how can this be?

Answer 3:
This might have to do with the filters by the unions. Sometimes these get dirty, due to bad water conditions, but you can clean them and reinstall them.

Refer to the Installation Guide on this website for information about how to do this for your particular product.

Question 4:
The spout on my faucet seems to be a bit tight and it does not move very freely, what can I do?

Answer 4:
You can easily mobilize the spout again, if you grease the o-ring seals with a bit of silicon. Your local Damixa Service Agent will be able to supply you with a handy silicon pack for you to use.

Question 5:
I have installed my mixer tap, and it seems to be leaking. How can I solve this in an easy way?

Answer 5:
If it is a new product it would be advisable to contact your local Damixa Service Agent. If it is an older product, the problem may be fixed with a change of the ball unit and rubber sealing or the ceramics. This depends on the type of product you have purchased.