Warranty
The following warranty provisions shall apply to products delivered by Damixa ApS:
Any products which are found to have manufacturing defects shall be replaced or repaired free of charge upon being returned carriage paid to Damixa within a maximum period of two (2) years from the date of invoice.
The warranty shall apply only where the defect is attributable to faulty materials or faulty manufacture and where such defect has not been caused by erroneous handling, incorrect fitting or inadequate maintenance, neglect or unusual wear and tear.
In the event of product defects which are covered by Damixa’s warranty, the following guidelines should be followed:
Defects found upon receipt, in connection with the installation or after installation shall be reported to the distributor from which the product was purchased with a view to agreeing on any remedying of the defect or return of the product. The distributor shall subsequently contact Damixa directly.
Conditions for using Damixa products
Damixa products are designed to suit all types of installations and have been approved in many countries throughout the world. It is important that certain factors are taken into consideration when deciding which Damixa model is best for you.
Pressure, capacity and noise conditions
Check that the selected model meets your requirements. The high pressure mixer taps usually require a minimum of 120-150 kPa and a maximum of 600 kPa to work efficiently. To enable the 1- and 2- handle mixer taps to cover a very wide pressure area the aerator should be replaced with a flow straightener.
Space requirement
Ensure that you have sufficient space for the selected model to be installed correctly. The dimensional sketches and installation instructions, which are included in the box of every mixer tap (and can be found under each product here on the website), will provide you with the tap dimensions.
Cleaning
To clean your Damixa product, wipe it with a soft clean cloth after use. Soapy water or a liquid cleaning agent can be used, but no scouring agents must be used. Grime or deposits of calcium can be removed by using Vinegar or a weak solution of acidic acid, leave this to work for a short while and then rinse, using plenty of water.
PLEASE NOTE: The guarantee will be invalid if the incorrect cleaning material have been used.
Important factors
Please ensure that your Damixa product does not come into contact with any strong acids, perticulary Hydrochloric Acid or any other agents that contain Chloric Chemicals. Colored finishes may fade if exposed to direct sunlight over a continual period of time.
Maintenance precaution against frost damage
PLEASE NOTE: When installing a Damixa tap in a summer residence, where there may be a risk of frost damage, turn the mixer tapp off at the main supply and then drain any residual water.
Terms Of Sale and Delivery
Introduction
The following terms of sale and delivery apply to all despatches from this company except where an alternative agreement has been established in writing.
Placing of orders
The buyer is responsible for obtaining any necessary import licences, etc. required.
Literature, catalogues etc.
Technical information and illustrations in catalogues, leaflets, etc. are subject to alteration and amendment without prior notice.
Packing
Unless otherwise agreed in writing, the prices quoted are inclusive of packing or other protection for shipment, which, under normal transportation conditions is required to prevent damage or deterioration of the articles until they arrive at the point of destination stated in the order.
Shipment
Unless otherwise agreed in writing, articles are sold ex works and the method of shipment is selected according to our best judgement and without responsibility for freight differences, which may occur. Unless it has been agreed in writing to the contrary, the date at which the risk is transferred is fixed according to the international rules of interpretation of commercial expressions (Incoterms) made out by the International Chamber of Commerce, valid at the time of acceptance of the order.
Date of despatch
Unless otherwise agreed in writing, confirmation of an order will be sent stating estimated date of despatch according to our best judgement. We take no responsibility for any consequential losses due to the late despatch.
Prices
Articles are normally supplied at the prices stated in quotations or order confirmations. Where a change of price occurs at our works before the date of despatch agreed upon, the prices will automatically be adjusted.
Returned goods
Goods shall only be returned via the wholesale plumbing supplier/distributor and subject to prior agreement where Damixa specifies the return number which must be enclosed with the return product along with a copy of the invoice. The good shall be marketable and must be returned in original packaging in undamaged condition. Provided that the goods are returned carriage paid, a 20 % return charge will be deducted.
Freedom from responsibility
The company cannot take responsibility for delays, cancellations or other problems resulting from working conflict and other similar circumstances of which the parties are not in control such as fire, war mobilisation or unforeseen military calling of corresponding extent, requisition, confiscation, currency restrictions, revolts and disturbances, lack of means of transport, general shortage of articles, rejection of greater works, restrictions of motive power and defects of deliveries from subsuppliers or delay of such deliveries being due to some of the circumstances mentioned under this item.
Re-export
The goods cannot be re-exported without written agreement.
Arbitration
Any disputes concerning these terms of sale or resulting from additional agreements or concerning legal matters covered, will be settled under Danish Law but cannot be subjected to examination by court and will be settled by arbitration in conformity with Danish Law.
Product Approvals
Damixa guarantees quality and reliability. Damixa products are manufactured to the very highest standards, using the very latest production technologies.
For complete peace of mind we guarantee the quality of material and workmanship. Damixa taps with Brilliance carry a lifetime anti-tarnish guarantee (finishes 70 and 77)
Damixa products are designed and manufactured to the highest specification and comply with required approvals worldwide.
WRAS
DVGW
KIWA
LGA
BELAQUA